Alec Walker

909 Palm Avenue #208 · West Hollywood, CA 90069 · (917) 224-4877 ·

I have the skills to manage multiple projects, the intrigue to find the best solutions, and the eye to know when it is done right.
My work experience is diverse but focused on design and technology. I know the utilization of these two specialties is what makes me a unique candidate.


Campaign Manager

Social Native

  • Drove content campaign execution for assigned brand & agency clients.
  • Identified creators via CRM search, scheduled flights to pace delivery, monitored performance and adjusted levers.
  • Managed the creator & content quality components to ensure delivery of the best-matched creators and highest quality content to clients.
  • Tracked performance progress and recommended/implemented new strategies.
  • Performed functional gap and root case analysis on identified goal and process deviations.
  • Communicated campaign progress to internal teams by reviewing forecasted to actual metrics to ensure we exceeded partner and company objectives.
  • Managed multiple projects at once while paying strict attention to detail in a digital account environment.
  • Displayed strong analytical skills forecasting for campaigns and predicting outcomes.
  • Introduced and developed internal tools and processes to boost team efficiency.

July 2017 - July 2018

Email Marketing Coordinator


  • Responsible for email management including: coding, ESP campaign setup, testing, and scheduling.
  • Utilized internal project management tool for creative requests and provide campaign goals.
  • Worked in partnership with Creative Team to assure objectives were met and/or exceeded.
  • Tracked and analyzed results of email campaigns to provide insights based on benchmarks or trends.
  • Facilitated AB testing, segmentation and audience building in collaboration with manager and cross functional teams.
  • Maintained, updated, and adjusted marketing calendar to align with promotional needs.

February 2017 - July 2017

Senior Customer Support

Oracle + Bronto

  • Provided exemplary (96% customer satisfaction score, #1 on my team for 4 quarters) customer support via chat, phone,and email.
  • Assisted customers with coding and debugging existing code on HTML email messages.
  • Managed scheduling for 24 hour team.
  • Setup and maintained canned responses for frequently asked questions.
  • Created and delivered training for new and existing associates.

March 2015 - February 2017

Client Services Representative Level II

Outbox Technology

  • Built events by entering data into cloud based ticketing system.
  • Assisted remote clients in troubleshooting hardware and software issues.
  • Programmed various automation scripts for event building that saved time and eliminated user error.

March 2014 - July 2015

Beta Team Manager


  • Established QA testing guidelines/parameters.
  • Devised checklist to ensure new deployments met prior standards.
  • Built and managed public beta testing team of 2000+ customers.
  • Received, processed, and confirmed beta team feedback and translated into JIRA tickets for engineering team.

March 2012 - September 2012

Genius Trainer


  • Trained teams of 8-10 Geniuses in Apple software and hardware troubleshooting as well as customer service standards.

July 2010 - March 2012

Event Graphic Design and Photography

Apple Corporate - Retail Store Communications

  • Designed and created informational materials in book, presentation, web, and email formats for the annual retail team conference.

July 2009 - October 2009

Lead Genius

Apple Store Fifth Avenue, Glendale, and Pasadena

  • Led a 14 person Genius team while increasing number of customer sessions (150% over 2 quarters), and customer satisfaction rating (65% to 79% over 1 quarter).

September 2008 - March 2012


Parsons School of Design

Associates in Arts - Graphic Design and Photography


  • HTML & CSS - Empahasis on Email Standards
  • Salesforce, Netsuite, and Oracle CRM
  • Salesforce Marketing Cloud
  • Bronto E-mail Marketing Platform
  • Technical Training and Documentation
  • SQL